Ordering Info

1. Ordering

1.1 Placing an order
1.2 Payment options
1.3 Out of Stock products

2. Account registration

2.1 Benefits of having an account
2.2 Retrieval of password
2.3 Updating your account & shipping details
2.4 Order status & history
3. Shipping

3.1 Shipping methods & Rates
3.2 When to expect your order
3.3 Incorrect address & unclaimed parcels

4. Returns

4.1 Return policy


1.1 Placing an order

  1. Browse our wide range of products by clicking on the 'Categories' tab on the top of the page.
  2. When you find something you wish to purchase, click the 'Add To Cart' button.
  3. To review the items that you have added to your shopping cart, click the 'Shopping Cart' icon on the top.
  4. Once you are satisfied, click the 'Check Out' tab on the top.
  5. If you are a returning customer, enter your email/password and your shipping details will automatically be populated
  6. If you are a new customer, enter your email and a password and an account will be created
  7. Once completed, you will be shown your order summary and a copy of your order details will be emailed to you
  8. Your order will be processed as soon as payment clears
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1.2 Payment Options

Credit Card/Paypal (Visa / Mastercard)
Credit card payments are processed via Paypal. We do not collect or store any credit card details.

Direct Deposit Bank Details

Bank : HSBC
BSB : 342091
Account Number : 197871118
Account Name : Janice Joy Ho

Orders will only be processed once payment clears. Credit card/Paypal payments clears instantly and direct deposit will normally take 1-2 business days.

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1.3 Out of Stock Products

We do our best to maintain our inventory and mark items "out-of-stock" on our website. However there are times where there may be fewer items in stock than what you may have ordered. In the event when an item you have purchased and paid for is unavailable, in a case by case basis, we will:

  • offer a credit voucher to be used when you shop with us the next time to reimburse what is owing
  • offer a refund for what is owing
  • or you can choose an alternative product(s) from our website of the same value.

We will email you to notify the status of your order. We understand that this may be of an inconvenience to you and we do apologize beforehand should this situation arise. If you have any queries regarding our stock, please email us at shop@beadcharm.com.

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Account Information

2.1 Benefits of having an account

You do not need to create an account to place an order. However with an account you can enjoy the following benefits:

  • View your order status and history
  • Automatically populate your shipping details when you checkout
  • Receive member exclusive special promotions
  • Be the first to know about new arrivals, special deals and giveaways.

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2.2 Password Retrieval

To retrieve your password:

1.  Click 'My Account' and enter your email address
2.  Click 'Email My Password'
3.  Your password will be emailed to the specified email address. Please note that this is only applicable to registered users.

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2.3 Updating your account & shipping details

It is important to provide us with your current shipping details. To do so :

1.  Click 'My Account' and enter your email address and password to login
2.  Click on the 'Edit Profile' button
3.  Update your details
4.  Click the 'Update Details' button to submit your changes.

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2.4 Order status and history

To check the status of your most recent orders :

1.  Click 'My Account' and enter your email address and password to login
2.  Click 'My Orders'

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3.1 Shipping Methods & Rates

We understand that quick delivery is of major importance, and we do our best to post orders placed and paid for by credit card before 11:00AM Brisbane time (Mon-Fri) on the same day. Please note that same day postage is the day we post your order and not the day your order will be delivered.

All other orders are posted 1 business day after payment clears.

All orders are posted from Brisbane via Australia Post & Fastway and delivery times will depend on shipping method and where you reside.

If you require extra cover/insurance, please email us at shop@beadcharm.com as all shipping options below are not insured. We are only able to reinburse orders that are insured.

Australia Post Standard - $5.95
As a guideline from Australia Post, the approximate postal delivery time is between 3-7 business days (longer if outside of the metropolitan area, NT & WA). Small orders are shipped via standard post and for large orders registered post.

Australia Post Express - $8.95
Postal delivery time is approximately 1-2 business days (longer if outside of the metropolitan area, NT & WA). Trackable.
Click here to check if your postcode is within Australia Post Next Business Day Network

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3.2 When to expect your order

At Beadcharm, we make every effort to process (pack and ship) your order as quickly as possible. Orders placed before 1pm and paid via credit card are shipped on the same day.

For direct deposit payments, please




2600-2607, 2609, 2611-2612, 2614-2615, 2617, 2619, 2900, 2902-2906, 2911-2914


2000, 2006-2011, 2015-2050, 2060-2077, 2079-2082, 2084-2097, 2099-2122, 2125-2128, 2130-2138, 2140-2148, 2150-2168, 2170-2171, 2173-2174, 2176-2177, 2190-2200, 2203-2214, 2216-2234, 2558-2560, 2563-2568, 2745, 2747-2750, 2759-2763, 2765-2768, 2770


4000, 4005-4014, 4029, 4030-4032, 4034, 4051, 4053-4054, 4059-4061, 4064-4068, 4072-4078, 4101-4123, 4127-4128, 4151-4161, 4169-4174, 4178-4179, 4300


5000, 5005, 5006-5025, 5031-5035, 5037-5052, 5061-5070, 5072-5076, 5081-5098, 5106-5118, 5121, 5125-5127, 5950


7000, 7004-7005, 7007-7011, 7015-7019, 7050, 7052-7053, 7055, 7170-7171, 7172#


3000, 3002-3006, 3008, 3011-3013, 3015-3016, 3018-3034, 3036-3068, 3070-3076, 3078-3079, 3081-3085, 3087-3091, 3093-3095, 3099, 3101-3109, 3111, 3113-3116, 3121-3138, 3140-3153, 3155-3156, 3160-3175, 3177-3202, 3204-3207, 3337-3338, 3429, 3752, 3765, 3786, 3802-3806, 3931, 3975, 3977


6000, 6003-6012, 6014-6029, 6050-6069, 6076, 6081-6082, 6090, 6100-6112, 6147-6170

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3.3 Incorrect address & unclaimed parcels

If a parcel is returned to us due to an incorrect address or because it was not collected from the post office, a return fee of $10.00 will be charged (This fee is imposed by Australia Post and not Beadcharm). It is the responsibility of the customer to ensure that the shipping address provided is correct & that the parcel is collected.

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4.1 Return Policy

You will need to notify us via email (shop@beadcharm.com) within 10 days of receiving your order if you wish to organize a return. Returns will be considered on a case-by-case basis. Once a return is approved, items will need to be posted within 7 days. Items must be received in an unopened, unused condition suitable for resale. We will process a credit or refund back to your credit card once the items are received in good condition.

We are not able to accept any returns or exchanges for custom ordered Swarovski products.

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